Zendesk eCommerce Best Practices

Stackable Launches AI Experience Layer for Zendesk Messaging

AI powered open developer platform enabling brands to build interactive experiences atop Zendesk Messenger. While AI has accelerated conversation speed and scale, most interactions remain text-limited. Stackable Labs transforms messaging by surfacing real-time data, bidirectional workflows, and actions directly within the conversation!

Zendesk: From Seats to Outcomes for MSPs

Zendesk VP Lisa Munnings on the channel's shift from seat-based licensing to outcome-based pricing driven by AI - and an expanding partner ecosystem focused on contact center transformation.

This program empowers solution partners, MSPs, and BPOs to focus on customer engagement and growth.

Embedded Mode for the Zendesk Widget

The Messaging Widget breaks out of its corner bubble - embedded mode turns it into a component you can place anywhere in your layout, split into conversation list and message log, and trigger programmatically with contextual metadata.

Zendesk and AWS Partner on AI-Powered Contact Centers

Announced at AWS re:Invent: a Strategic Collaboration Agreement integrating Amazon Connect voice, conversational analytics, and sentiment analysis with Zendesk Contact Center - AI for service powered by Amazon Bedrock, unifying voice, digital, and automation.

The Untold Truth About Shopify Plus

The hidden data behind what 7-figure Shopify merchants are really using to grow. We talk app adoption trends, Shopify Plus vs Advanced (and why Plus might be a trap), repeat order rates that attract investors, and what most merchants are doing wrong. Zendesk provides the #6 top app for installations of Shopify Plus!

Zendesk Launches Agentic AI Resolution Platform

At Relate 2025, Zendesk unveiled the Resolution Platform - agentic AI uniting next-generation AI Agents, Agent Copilot and human agents around one goal: real resolutions, not just conversations - across chat, email, and voice.

Preview of the New Cards for Custom Objects

Zendesk's new Custom Object Cards let teams tailor exactly which fields appear in ticket sidebars - reorder, hide, and add fields to streamline the agent experience around your commerce data.

agnoStack + Zendesk Custom Objects = Integrated Data Made Easier

agnoStack enables Zendesk customers to 'Integrate Any Data You Can Imagine' - through our recently added Data Provider for Zendesk Custom Objects. With just a few clicks, brands can now extend agnoStack with Zendesk Custom Objects - Integration so simple it feels like magic!

CommerceTools for Zendesk

The premium agnoStack Zendesk integration for commercetools just got a whole lot more exciting! Recent updates brings several core agnoStack features available across other commerce platforms to retailers using commercetools including Order Creation/CartCollab^SM, Cart Selector, Line-Item Price Overrides, Order Status Management - and much more!

Zendesk Relate

Zendesk's annual flagship customer event where Zendesk invites CX professionals to dream bigger. Join agnoStack in person in Las Vegas April 16-18 to learn about the latest ways to supercharge your agents - or join the digital event which will broadcast the opening keynote (and have access to on-demand recordings of the keynote and select sessions from the Las Vegas conference).

Zendesk adds flexible AI agent capabilities with Ultimate acquisition

The idea of an AI agent has come to the forefront recently as companies look to build bots that do more than answer questions, but also help resolve problems by connecting to back-end transactional systems.

Mastering Customer Retention to Increase Recurring Revenue

Successful strategies for increasing recurring revenue through subscription-based businesses. Unlike traditional one-time-purchase models, the subscription model relies heavily on maintaining long-term relationships with customers to ensure a steady stream of revenue.

Explore effective strategies for mastering customer retention within subscription-based businesses

agnoStack + Zendesk + Elastic Path = Integration Made Easy

agnoStack enables Zendesk customers to 'Integrate Anything You Can Imagine' - through our recently extended partnership with Elastic Path, a leading composable commerce company. With just a few clicks, brands can now extend Zendesk via Elastic Path Composer, included for free with their agnoStack account - Integration so simple it feels like magic!

Elevating Enterprise Retail

Empowering Advanced Customization with Zendesk through the agnoStack Elastic Path Integration Provider. Eliminate costly integration development work, hosting costs, and monitoring costs while vastly reducing integration management hours.

Lower your overall total cost of ownership with Composer and reduce composable solution Total Cost of Ownership (TCO) by 60%.

How to Build a VIP Alert App in Zendesk from Scratch

A hands-on, developer and business friendly tutorial for a Zendesk sidebar app that flags VIP customers the moment their ticket opens - instant context so your highest-value shoppers get white-glove treatment.

This article was inspired by a Community Post where a customer asked about the best way to alert agents when a ticket requester is a VIP user.

agnoStack introduces Zendesk 'AI for Commerce'

agnoStack launches 'AI for Commerce' - further enhancing Zendesk's push in AI with natively integrated eCommerce capabilities. With just a few clicks, agents can create Contextual Instant Replies based on Customer Data, Order History and Order Details, translate and localize Advanced Macros and adjust sentiment/tone/length - AI so simple it feels like magic!

Zendesk launches 'Conversational Commerce' to deliver seamless, more personalized shopping experiences

Zendesk expands partnerships with Meta, Shopify to help businesses adopt a human-first mindset in customer conversations with new Conversational Commerce solution.

BigCommerce Customer Support - 4 Best Practices

Human connections begin with your customer support team for your BigCommerce store. Here are four best practices to improve your BigCommerce customer support post-purchase experience.

'Zendesk AI' packages up AI models for CX business users

Zendesk AI is a package of capabilities that includes introduces new features alongside longstanding AI offerings, as well as building on its recently announced partnership with ChatGPT creator OpenAI. The big leap forward is making these technologies accessible to business users

Best practices for providing effective ecommerce customer service

As online shopping continues to grow, businesses need an ecommerce customer service approach that lets them provide excellent virtual care to their customers.

Shopify x Zendesk: Perfectly paired to help retailers connect with customers

As retailers gear up for the high season, a deep dive into their tech stack can be a daunting, additional task on a lengthy to-do list. The brand-new, elevated Shopify Premium for Zendesk integration helps retailers shine even brighter: merchants can now view real-time shipping and payment status, advanced order timelines, connect multiple storefronts into a single, unified view of customers’ orders, and more.

Introducing the New Magento2 Plugin for Zendesk Support

The new Magento2 by agnoStack plugin brings a range of advantages over existing legacy options such as Classy Llama and Potato Commerce. First and foremost, agnoStack offers drastically improved support and responsiveness, ensuring that merchants receive timely assistance and resolutions to their support inquiries.

Integrated Salesforce CRM for Zendesk

agnoStack, provider of the world's first platform-agnostic, omnichannel commerce solution built natively on Zendesk, has announced a new integration with Salesforce CRM. It will be available for retailers (across platforms including Shopify) of all sizes who are using Salesforce 'Core' for a cross-channel view of customer data.

Zendesk updates focus on customer service AI 'ticket triage'

Zendesk integrated Cleverly's (which Zendesk acquired in August 2021) AI Intelligent Triage, which prioritizes service tickets, and Smart Assist, a panel for contact center agents that feeds live suggestions to solve incoming customer calls based on AI contextual analysis.

How to optimize your Zendesk workflows to handle high ticket volumes

When tickets keep pinging into their inbox, it’s easy for customer service teams to feel overwhelmed. At times when demand is at its highest — for example, in the run-up to the holidays — this can lead to stressed employees and a sub-par customer experience.

Zendesk Launches Intelligent Triage and Smart Assist

Powered by machine learning, Intelligent Triage and Smart Assist use a unique approach to AI to better serve customers and businesses without long, costly implementation. By democratising access to these solutions, companies can better understand intent and sentiment through account-specific, data-driven models that are customised for individual use cases and drive faster resolutions.

Faye Launches Zendesk Integration with Zoom

Faye, a provider of software strategy, deployment, integrations, and management, has launched Zoom Meetings in Zendesk, enabling Zendesk Support users to schedule and launch Zoom meetings from within Zendesk.

Zendesk Announces Stockholder Approval of Merger Agreement

Zendesk, Inc. (NYSE:ZEN) ("Zendesk") announced that its stockholders voted today to adopt the Agreement and Plan of Merger (the "merger agreement") whereby Zendesk will be acquired by a consortium led by Hellman & Friedman and Permira (the "Consortium") for $77.50 per share in cash.

BigCommerce Customer Support - Top 4 Best Practices

Consumers will only remain loyal to a brand that treats what happens after their purchase as equally important to what happens before. The need for an intuitive, highly scalable, post purchase experience solution remains glaring. And AI/bots are simply not the answer - great HUMAN connections matter more than ever.

Zendesk for Retail - Make your shop pop

Creating great customer experiences in retail is tough. Keeping customers happy means making every interaction matter. With Zendesk, you can make sure your customers get the support they need—wherever they're interacting with your brand. Because happy shoppers are repeat customers—and that's what makes a good brand great.

Best practices to prepare for a busy season

This article contains some best practices to help you improve your customers' experience during the busy season. For example, Zendesk Support volume for retailers increases by about 42% during the holiday season, or you may have a medical supplies or health care business with increased activity during a special situation like a global pandemic.

Elevate your ecommerce business with Zendesk integrations

Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing unprecedented growth. In fact, research by McKinsey shows that 10 years of ecommerce adoption was compressed into just three months in 2020.

12 tips for maximizing your ecommerce customer service

When you're just getting up and running, it may feel like you're the mom-and-pop corner shop up against a shiny supermarket that just opened next door. It's tempting to focus on getting new customers through your front door, but there's another way to hold your own against the competition: By providing superior customer service.